Below are listed some frequently asked questions by listeners of Organlive. If you have a question that isn't on this list, or please feel free to contact us with your questions.

• Is there any cost to listen to Organlive
  There is no cost to listen to Organlive.
• What does a preferred membership get me?
  A Live365 preferred membership lets you listen to Organlive with Live365's listener program which allows you to search for and tune into your favorite stations without opening a browser. . A Preferred membership is required to listen to Organlive on an iPhone or other mobile device. Preferred members can listen to Organlive even if all free listener slots are full. This membership is applicable to ALL Live365 Stations.  Preferred members can listen to Organlive even if all listener slots are full. This membership is applicable to ALL Live365 broadcast stations. A donation to Organlive does not constitute a Preferred membership, which must be purchased from Live365.
• I'm having trouble getting the player window to work.  Where can I find help with this?
  Once you click on the link to listen, you will be directed to Live365's website.  Information on difficulties and error messages from this system can be found here.
• Why doesn't the player window open automatically when I click to listen?
  The player window opens as a pop-up.  If you have pop-up blocker software, it may be preventing the player window from automatically opening.
• The front page says I can listen with iTunes, Real Player or Windows Media Player. How do I use them?
  The easiest way to change your listening program is to go to Live365.com and make sure you're logged in. Then go to your Listen Settings. Here you will be able to select the type of program you'd like to use to hear Organlive, as well as a few other options.
• When I try to listen to Organlive on iTunes or Real Player, I get a recorded error message. How do I hear the music?
  Even if you don't use Live365's player to tune into Organlive, you still need to have a free Live365 account to listen. Just go to Live365.com and find the link in the top-right that says "Log In or Sign-Up". A Live365 membership is free and allows you access to Organlive any time.
• Why isn't the player window displaying the track I'm hearing?
  Our server updates the Live365 player window with new track information when the track begins playing. Due to the buffering time between our server and Live365, and Live365 and your computer, there is a lag between when the track starts playing and when you hear the music. Sometimes this lag can be a minute or more, causing the player window to display the incorrect track for some time. To see a list of what just played you can always visit our Recently Played list to get more information. You can also open a copy of the now playing window on your desktop to get updated information on what is currently playing, and the past few tracks.
• How is the album and artist information displayed?
  In the player window, the track should ideally be displayed as:
  Organist - COMPOSER: Work [mm:ss] - Album Name
  Live365 only allows a limited amount of space to display such information.  For more details about a track played on Organlive, click the album link or buy link in the Now Playing window, or email us at comments@organlive.com.  Include the artist name and track name in your request.
• I made a request, why didn't I hear it?
  First, you must be tuned in to the Organlive broadcast to hear your requested track. Sometimes the server is unable to honor requests because a track has been played too frequently, or an artist has been played too many times. Rules that regulate online broadcasting prevent playing requests immediately after they are received.
  A track will be Currently Unavailable immediately for sometime after it has played
  If you request multiple tracks from the same album, or recorded by the same artist, you may hear the first request played, but it will take a very long time to get to the remaining ones. To ensure you hear the tracks you request, try to pick requests from different albums or by different organists. Also, if we feel that certain tracks are being requested repeatidly for the purpose of increasing their position on our request list, then these tracks may not be played.
• Can you find and play a particular recording?
  We can try.  We've had success finding all requests with the exception of just a couple!  Send your suggestions and requests to comments@organlive.com.
• How can I get my recordings played on Organlive?
  If you have recordings of your own that you would like us to broadcast, information can be found here.
• Can I be a host on Organlive?
  Yes, actually, you can.  We're looking for groups or individuals who would like to put together shows or feature broadcasts.  These can be produced on your own and sent in to us, or we can help you produce them.  We also now have the capability to let you broadcast from your location directly to Organlive.  Email comments@organlive.com with your ideas.
• Are the artists on Organlive paid royalties?
  The artists who have compositions performed on Organlive receive royalties through BMI, ASCAP, or SESAC. Live365 reports all tracks played through Soundexchange.com which collects royalties for recording artists.
• Does Organlive play Theatre organ music?
  No, Organlive focuses on music of the classical organ. At the time of Organlive's inception, there were many theatre organ stations on the internet, but sadly no classical organ stations. Many of those theatre organ stations are now gone, but if you're looking for theatre organ music, we currently recommend ATOS Radio.
• Why can't I rate a track after I've logged in?
  You may only rate tracks that are currently playing or have played in the last 60 minutes.